DELIVERY POLICY
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
- www.smartmeals.kitchen will NOT deal or provide any services or products to any OFAC (office of foreign asset control) sanctioned countries in accordance with UAE laws.
- There may be a possibility of multiple shipments for a single placed order in case any issue was to arise on delivery while trying to meet the timing demands of the customer as well as to fulfill the customer’s complete order. These may happen in the cases of: Late stock arrival after original order dispatch, Return and exchange of items and re-sending new items, missing items from the original dispatched order being re-sent, or for carrying goods requiring different storage conditions within different vans.
2.Delivery Location
Items offered on our website & app are only available for delivery to addresses in Dubai, Abu Dhabi, Sharjah & Ajman U.A.E. within the specific areas that are listed in the drop down address menu. Any shipments outside of these areas are not available at this time.
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 3 hours of the expected arrival time of your order.
Date of delivery may vary due to reaching our daily order limit or due to specific items ordered. Products may also, in rare circumstances, be delivered in separate shipments.
4. Delivery Charges
Delivery charges shall be applicable on all orders less as per order values listed below:
| Order Value - AED 0 to AED 49 | 35 AED + VAT (5%) |
| Order Value - AED 50 to AED 100 | 25 AED + VAT (5%) |
| Order Value - AED 101 to AED 150 | 15 AED + VAT (5%) |
| Order Value - AED 151 to AED 250 | 10 AED + VAT (5%) |
| Order Value - AED 251 to AED 300 | 05 AED + VAT (5%) |
| Order Value AED 300 and above | FREE |
5. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at our customer service number and provide a picture of the damaged product within 24 hours of delivery
6. Questions
If you have any questions about the delivery and shipment or your order, please contact us at smartmeals@smartchain.me or +971 50 475 7299.