Terms of Service
This page is maintained by Smart Meals. Last updated: 2026.
Acceptance of Terms
By accessing or using the Smart Meals website and services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services. These terms apply to all visitors, customers, and others who access or use the service.
Services We Provide
Smart Meals provides freshly cooked, hygienically packed ready-to-eat meals, subscription plans, and catering services for homes and businesses across the UAE. Product availability, menus, and service areas may change without prior notice.
Orders and Payments
All orders placed through our website are subject to acceptance and availability. Prices are listed in AED and may be updated at any time. You agree to provide accurate payment and contact information. We reserve the right to cancel or refuse any order for any reason.
Delivery
Delivery times and service areas are estimates and may vary due to traffic, weather, or operational conditions. It is your responsibility to provide accurate delivery instructions and be available to receive your order. Please refer to our checkout flow for current delivery coverage and fees.
Cancellations and Refunds
Cancellation and refund policies depend on the type of order placed. Subscription and catering orders may have specific cut-off times. Please contact our customer service team for assistance with cancellations, refunds, or order issues.
User Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use of your account.
Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Smart Meals or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
Limitation of Liability
Smart Meals provides its services on an "as is" and "as available" basis. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our services.
Governing Law
These terms are governed by the laws of the United Arab Emirates. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of the UAE.
Changes to These Terms
We may update these Terms of Service from time to time. Changes are effective when posted on this page. Your continued use of our services after changes are posted constitutes your acceptance of the updated terms.
Contact Us
If you have any questions about these Terms of Service, please contact us at info@smartmeals.kitchen.